New Guest Experience Platform (GXP) Adapts Interactions’ Conversational AI for Restaurants, Enhancing Customer Experiences and Operational Efficiency
Interactions, LLC, the world’s largest stand-on, my own synthetic intelligence (AI) enterprise, announced its expansion into the food service enterprise with a new product, the Guest Experience Platform (GXP), and a partnership with Pizza Pizza, Canada’s #1 pizza chain. Beginning today, restaurants can enforce Interactions GXP to beautify phone, virtual and force-thru ordering, offer transformative guest care, reduce operational fees, and raise typical sales.
In the restaurant industry, poor customer stories result in enormous misplaced sales each day. Missed sales opportunities occur when hungry shoppers drive away to keep away from lines, cashiers forget about upselling, or disappointed customers fail to return because of lengthy waits or misguided orders. In truth, the latest Interactions survey located that over ninety% of customers are vulnerable to riding away if there’s a long line on the force-via, with a 3rd of clients “extremely probably” to depart. In the equal survey, over 50% of respondents mentioned they might be likely to upgrade if asked—providing a large revenue possibility for meal provider establishments.
“Dissatisfying purchaser stories are greater than frustrating—they’re negative to your enterprise,” stated Michael Iacobucci, CEO at Interactions. “At Interactions, we homed in on the substantial cost of inefficient service in the restaurant industry and knew there was a better manner. Powered by way of our enterprise-main conversational AI, Interactions GXP offers correct, green ordering on all food carrier channels, together with pressure-thru. This creates productive, conversational experiences that permit meal service manufacturers to recapture ignored revenue possibilities.”
Pizza Pizza, a franchised Canadian brief-provider eating place, is a few of the first eating places to put in force Interactions GXP to decorate and streamline the client enjoys. With Interactions, Pizza Pizza customers can revel in seamless, on-call for virtual ordering without the frustrations commonplace at different meal service establishments.
“At Pizza Pizza, we’re continuously considering how we will modernize the consumer experience. To help develop a range of orders coming through digital channels, we noticed a big opportunity to make this system as seamless as possible,” said Amar Narain, CIO at Pizza Pizza. “We’re excited to associate with Interactions and use their conversational AI to transform the way we interact with our clients and provide a differentiated revel in that maintains clients coming again for extra.”
Built on Interactions’ fifteen years of experience creating convenient conversational AI solutions, Interactions GXP brings some of the precise capabilities to the market:
End-to-cease solution: Interactions GXP gives voice and digital ordering, guest care, social media monitoring and engagement, and ‘Kitchen AI’ to automate operations with smart voice inputs, liberating employees’ fingers to fill orders extra correctly—including price to four key components of the visitor enjoy in a single platform.
Omnichannel Functionality: While nascent providers focus on unmarried-channel solutions, Interactions offers an omnichannel approach to cater to fashionable customers. GXP helps voice channels like smartphones, pressure-via, clever speakers, and digital channels, including chat, SMS, social media, and messaging systems.
Adaptive Understanding™: Interactions’ proprietary Adaptive Understanding™ technology blends the high-quality of conversational AI with human intelligence to provide exceptional understanding on every occasion, even amid noisy eating place environments or wind and rain at power-thrus.
Predictive Recommendation Engine: GXP offers assured upsell, leveraging current conversations beyond transactions and aggregate eating place data to create extra personalized recommendations that result in a better acceptance price, increasing order size, and same-store sales.
Seamless Integration: GXP is a cloud-based controlled provider that integrates seamlessly with existing restaurant lower back-office systems and technology inclusive of Point of Sale, loyalty and rewards structures, price processors, virtual menus, and lots of others.
Interactions handle the whole thing from improvement to upkeep, permitting restaurants to focus on their center business.
Proven Success At Scale: Interactions has unequaled experience developing and maintaining conversational AI packages at company scale, with a demonstrated music file of success across verticals.
With this statement, the food carrier joins an impressive roster of industries seeing significant consequences from Interactions’ enterprise-leading conversational AI, consisting of finance, communications, retail, and coverage.